Help guides

Guides, tips and tricks on all things MTDsorted and digital tax.

Data protection and security

Making Tax Digital

Transactions

How do I register my company for Making Tax Digital for VAT?

Making Tax Digital

How do I submit a VAT return?

What does "these credentials do not match our records" mean?

Import your VAT return from a spreadsheet

How can I link my Government Gateway account to MTDsorted?

Common Error: The remote endpoint has indicated that no data can be found

Making Tax Digital

Setting up your company

How to create a .EML or .MSG file

How do I pay my VAT bill?

Making Tax Digital

Resyncing your VAT obligations

What is a bridging software?

Making Tax Digital

How do I register my company?

Is MTDsorted a bridging software?

How do I edit a submitted VAT return?

Common Error: Your company is not yet subscribed to Making Tax Digital or your VRN does not match your Government Gateway information.

Making Tax Digital

What is the tax overview?

Why do I need to authorise my location?

Data protection and security

How can I verify an email from MTDsorted is genuine?

Data protection and security

Is there a demo?

How do I close my MTDsorted account?

Do I need to install anything?

What is a system alert?

Does MTDsorted work with Apple Numbers?

How do permissions work in MTDsorted?

How do I disable the VAT submission reminder emails?

Can I submit my VAT return before the VAT period has ended?

How do I create a managed company?

Can MTDsorted Support file a VAT return on my behalf?

I've deregistered for VAT, what should I do now?

Making Tax Digital

How can I cancel my paid subscription?

What does BETA mean?

Making Tax Digital error - CLIENT_OR_AGENT_NOT_AUTHORISED

Making Tax Digital

How can I update my paid subscription?

Is MTDsorted free?

How can I import my existing transactions?

How can I see which transactions are included in the VAT return calculation?

Do you support the flat rate scheme?

Why is my VAT return in draft?

When do shared invoice page links expire?

How do I contact support?

Do you have a contact telephone number?

How can I upgrade my account?

How can I exclude a transaction from the VAT return calculations?

How do I convert my Excel spreadsheet to a CSV file?

Do I need a template to upload transactions?

What are the transaction categories?

I've found a bug, how do I let you know?

Is the company counter on your homepage live?

Do you support Corporation Tax?

Making Tax Digital

Does MTDsorted support webhooks?

Does MTDsorted have an API?

I've got a suggestion or an idea for a new feature, how do I let you know?

How can I create a webhook?

How can I see webhook logs?

How can I switch to another managed company?

How can I accept payments for invoices?

What fees are involved with payments for invoices?

The pay this invoice button is not showing on my invoices?