What does "these credentials do not match our records" mean?
When attempting to sign in your MTDsorted account, you may see the following error message:
These credentials do not match our records.
This could be due to one of the following reasons:
- The email address you've entered does not match an account on MTDsorted, you can register a new account here.
- The account you have previous used has been closed and the details deleted, you can register a new account here.
- If you were an invited user to a company, your account may have been removed from the company. You should ask your company administrator for an invitation to regain access.
- The password you have entered is incorrect, you can reset your password here.