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Help guides

Guides, tips and tricks on all things MTDsorted and digital tax.

Account

What does "these credentials do not match our records" mean?

When attempting to sign in your MTDsorted account, you may see the following error message:

These credentials do not match our records.

This could be due to one of the following reasons:

  • The email address you've entered does not match an account on MTDsorted, you can register a new account here.
  • The account you have previous used has been closed and the details deleted, you can register a new account here.
  • If you were an invited user to a company, your account may have been removed from the company. You should ask your company administrator for an invitation to regain access.
  • The password you have entered is incorrect, you can reset your password here.
Posted 8 months ago
Last updated 8 months ago